The el san juan puerto rico: Isla Verde Accommodations | Fairmont El San Juan Hotel

Fairmont El San Juan Hotel — 4 star Hotel in San Juan | ALL

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Description

Fairmont El San Juan Hotel

Where lively urban vibes and peaceful ocean views meet, you will find Fairmont El San Juan Hotel. Located at the award-winning Isla Verde Beach, minutes away from downtown San Juan, Puerto Rico, the hotel artfully blends the best elements of yesterday, today and tomorrow. Venture inside and find an ode to traditions, old and new. If these walls could talk, they would share stories of 1960s society headliners crooning in the nightclub and generations of locals celebrating life’s greatest milestones.

At every turn, Fairmont El San Juan will captivate guests with its island hospitality, storied decor, innovative cuisine, proximity to the best things to do in San Juan, and an exciting nightlife inspired by life’s greatest moments.

The islander charm of San Juan will quickly win you over. And the hotel is ideally located, with the city’s top leisure sites and Luis Munoz Marin International Airport nearby. Plus a lively nightlife for even more unforgettable times.

ALLSAFE approved hotel

Hotel location

Access and transport

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SJU

Int. airport 1 — IATA code

1.1 km  /  0.68 mi    7 min drive

LUIS MUNOZ MARIN

Int. airport 1 — full name

1.1 km  /  0.68 mi    7 min drive

Hotel services

In summary

On site

  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

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Our accommodation(s)

You’ll love our inspired accommodation here on San Juan’s enchanting Punta El Medio cape. Take your pick from our generous range: sophistication in the Grand Tower, splendor in a garden, poolside or ocean villa, or style in a junior, queen or king suite.

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Our guest reviews

Decent

Rooms were clean, slightly outdated especially for the price. Everything on site was too expensive thankfully there was a few Restaurants nearby that were more reasonably priced even at adjacent hotels.

Lovely people

My husband and I stayed at your property ahead of a business trip for me at another hotel. We were upgraded by your front desk manager who recognized that our request for an ocean view room might leave us disappointed given the somewhat partial view. After that point every single person we encountered was as thoughtful, considerate and helpful. This included your concierge, front desk, housekeeping, cava servers and poolside bartenders. We also enjoyed the casino because if the staff (despite losing 🙂 We did experience some problems in our villa with the plumbing but they were immediately taken care of as soon as we contacted the front desk. I’ve heard a lot of people talk about the problems with service in some hotels but I can tell you your hotel has a wonderful staff. The only reason I checked eight instead of 10 was because of the wear and tear at the property. Our fella had some issues in the bathroom and quite frankly the sheets and pillows were very uncomfortable. The HVAC in the room was extremely loud and the humidity was a problem the entire time. That’s not something I experienced at my hotel later in the week. Finally you have a restroom off of the casino That is quite frankly one of the worst public restrooms I’ve ever used. It was behind a velvet rope but Staff told me twice that it was intended for guests. And I can assure you it felt both extremely unsanitary and unsafe given how far away it was from the public area.

We very much appreciate your comments regarding your stay at the Fairmont El San Juan Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this comments will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Could have been better. Front desk wasn’t helpful and at the same time rude. The steakhouse marketplace was awful and overpriced. Could have eaten better next door at Ruth’s Chris I asked room service for a plate and fork to heat leftovers and the charge a fee of $17.50 I thought that was rediculousi said forget it went to the bar and they provided .Construction going on next room and floor as per front desk we were at a budget room very unprofessional and rude.The best experience was at the lobby at the Cabaret, thank you Fabio and staff, great service and entertainment. Thank you Lupe, Jovi and hostess. Also prop’s to our housekeeper Olga 4th floor front. Don’t know if we’ll be back after all this. We have stayed many times when Windham had it also el Conquistador in Fajardo.

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Beautiful Hotel but Horrible Cuatomer Service.

The hotel is absolutely stunning but the customer service not so much. When I booked my rooms prior to check in I requested for both of my rooms to be next to each other when I arrived for check in there was no record of my request nor could I be accommodated. My cousins that traveled with me room wasn’t ready and she had to wait hours before it being ready.. we got there after 4pm which is check in. When we got to our room our room was disgusting.. there was dirty pillows and hotel keys under the sheets. They literally just made the made and didn’t clean anything which is beyond disgusting. The first night we stayed at the hotel our ac broke in the middle of the night. We woke up drenched in sweat and super uncomfortable. Whenever I called the operator I was transferred to the front desk and left on hold for over 45 minutes before I ultimately hung up. I went down to the front desk to report it after lunch and upon reporting it I was asked “why didn’t you report this sooner” no apology no compensation nor any solution offered. I requested to be switched to another room and I was told that they were unable to accommodate the request so I had no choice but to go back to my hot musty room until the technician had time to swing by. As beautiful as this hotel is, please save your money and book elsewhere unless you like to be treated horrible.

Thank you very much for taking the time to share your comments regarding your stay at the Fairmont El San Juan Hotel. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the subjects mentioned in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We appreciate you sharing and hope in the future you give us another opportunity.

not as advertised

Entrance and lobby upscale and well appointed. Rooms left a lot to be desired. Accommodations were below expectations; broken or missing parts/shower and furniture. Three rooms were reserved all different sizes and none appointed the same. Fairmont name standards not upheld. Outside facilities were beautiful and well appointed.

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

In partnership with TripAdvisor

Web-users rating

Other web-users rate our hotel

  • 361 reviews 7.9/10 Location
  • 648 reviews 4.9/10 Room
  • 891 reviews 6.2/10 Service
  • 8 reviews 0/10 WiFi
  • 341 reviews 4.5/10 Food
  • 331 reviews 2.2/10 Value
  • 318 reviews 7.5/10 Vibe
  • 257 reviews 4/10 Cleanliness

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Fairmont El San Juan Hotel- Deluxe Carolina, Puerto Rico Hotels- GDS Reservation Codes: Travel Weekly

Beachfront resort on Isla Verde Beach- 5 minutes drive to SJU airport and close to Old San Juan- Offers live shows, water sports.

  • Details
  • Year Built: 1958
  • Year Last Renovated: 2019
  • Check in Time: 4:00 PM
  • Check out Time: 11:00 AM
  • Number of Floors: 10
  • Chain: Fairmont Hotels & Resorts
  • Chain Website: www.fairmont.com
  • Fairmont El San Juan Hotel GDS Codes
  • Amadeus GDS: FA SJUFAI
  • Galileo/Apollo GDS: FA F8665
  • Sabre GDS: FA 385210
  • WorldSpan GDS: FA FASJU

Fairmont El San Juan Hotel Rates & Policies

  • Credit Cards: Credit Cards Are Accepted
  • Reservation Policy: Reservations must be guaranteed with a credit card
  • Deposit Policy: Credit card guarantee or 1st night’s deposit
  • Fairmont El San Juan Hotel Cancellation Policy: 24 hours prior to arrival. Hold until 6PM Same day
  • Discounts offered:
    • Group discount
    • Corporate discount
    • Government/ Military discount
    • AARP discount
    • Travel Agents 25.0%
    • Airline Personnel 25.0%

Fairmont El San Juan Hotel Room Amenities

Amenities are in all rooms unless noted otherwise.

  • Air Conditioning
  • Coffeemaker
  • Daily Maid Service
  • Fitness Equipment
  • Iron/Ironing Board
  • Kitchen/Kitchenette (some)
  • Rooms for Non-smokers
  • Telephone
  • Voicemail
  • Refrigerator
  • Safe (In Room)
  • Cable/Satellite Television
  • Television
  • DVD/VCR
  • Internet Access (Wireless)

Fairmont El San Juan Hotel Recreation

  • On-Site Activities
  • Beach
  • Boating/Sailing
  • Health Club
  • Health Spa/Massage
  • Hot Tub
  • Pool (4 Outdoor Pools)
  • Nearby Activities
  • Bicycling
  • Game Room
  • Golf Course
  • Shopping Mall/Area
  • Snorkeling
  • Water Skiing

Fairmont El San Juan Hotel Hotel Services & Facilities

  • Guest Services
  • ATM/Bank
  • Children/Teen Programs
  • Complimentary Coffee
  • Concierge Services
  • Crib/Rollaway Bed
  • Laundry/Dry Cleaning Service
  • Multi-lingual Staff
  • Paid Onsite Parking
  • Wheelchair Access to Common/Public Areas
  • Common Area Internet Access (Wireless)
  • Security Services
  • Electronic Key/Lock
  • Parking Area Well Lit
  • Smoke Alarm in Rooms
  • Sprinkler in Rooms
  • Uniformed Security
  • Surveillance Cameras On Site

El Morro Old San Juan Stock Photo ©eddtoro35 21657745

El Morro Old San Juan stock photo ©eddtoro35 21657745

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