Postal number: Zip Code/Postal Code Help

Hotline Helpful Links | USPS Office of Inspector General

Here’s a list of concerns outside of our jurisdiction that we frequently encounter. We’ve provided some links/answers on where best to get help. Please keep in mind the OIG is independent agency of the Postal Service and unfortunately can’t help you with day-to-day mail delivery and customer service issues.

I’m having a problem with the delivery of my mail.

If your mail is arriving late, being misdelivered, or you are having a problem with an attempted delivery, please contact your local post office, your local Postal Service Consumer & Industy Contact office  or you may file a complaint online.

My mail has been lost or delayed.

If you have a tracking number, use the USPS Tracking System. You can also file a claim for the lost/delayed mail. Or call the U.S. Postal Service Domestic & International Tracking department at (800) 222-1811.

My mail was damaged.

Contact your local Postal Service Consumer & Industry Contact office, or file a claim.

I have a question about International Shipping.

Call the U.S. Postal Service Domestic & International Tracking department at (800) 222-1811.

My letter carrier won’t pick up my outgoing mail.

Your carrier may not be required to do so if they don’t have mail to deliver to your address. To find out, contact your local Postal Service Consumer & Industry Contact office.

My letter carrier doesn’t deliver my mail every day.

Please contact your local Postal Service Consumer & Industry Contact office or you may file a complaint online. If you suspect mail theft by your letter carrier, please file a complaint with us online. If you suspect mail theft by a non-postal employee, such as a neighbor, please contact the Postal Inspection Service.

Change of Address Request.

You can start the process online, where you can also view, update, or cancel your request. For other related questions, call your local Postal Service Consumer & Industry Contact office.

I have a customer service issue/complaint to report.

Please contact your local post office, your local Postal Service Consumer & Industry Contact office or you may file a complaint on line.

I have a complaint regarding service I received at a Post Office.

Call USPS Postal Service Customer Service at (800) 275-8777 or contact your local Postal Service Consumer & Industry Contact office.

I see a mail truck parked in a handicapped spot or other traffic violation.

Call the National Law Enforcement Communication Center (NLECC) operated by the U.S. Postal Inspection Service at (877) 696-5322. NLECC will contact the appropriate facility to respond.

I believe I’m a victim of Identity Theft.

If you are a victim of identity theft and believe the U.S. Mail is involved, please file a report online  or call your nearest Postal Inspection Service office or your local police department.

How do I report Mail Fraud?

There are a wide variety of mail fraud schemes ranging from employment fraud to sweepstakes and lottery fraud. Click here  for a complete list. If you feel you’ve been victimized in a fraud scheme that involves the U.S. Mail, submit a Mail Fraud Complaint Form to the Postal Inspection Service.

I received an unsolicited email from your office asking for personal information. What should I do?

Our office will not send you an unsolicited email regarding mail delivery or asking individuals for personal or financial information. These are bogus/spam email and phishing schemes. If you receive an email claiming to be from our office, our Inspector General, or the Postal Service, please report it to the U.S. Postal Inspection Service and then delete the email and take no further action.

032 Postal Registration Number

Record Type


Input Standards

Field (Full/Minimal)
1st Indicator  Undefined
2nd Indicator  Undefined
Subfields (R=Repeatable  NR=Nonrepeatable) Input Standards (Full/Minimal)
ǂa Postal registration number (NR) Mandatory/Mandatory
ǂb Source agency assigning the number (NR) Mandatory/Mandatory
ǂ6 Linkage (NR) System supplied/System supplied
ǂ8 Field link and sequence number (R) Optional/Optional


Contains postal service registration numbers. Some countries require postal service registration numbers for certain mailing class privileges. In the United States, the U.S. Postal Service assigns U.S. Postal Service (USPS) publication numbers to second-class and controlled-circulation material.

In Canada, Canada Post (CP) assigns the Second Class Mail Registration Number.

The National Serials Data Program uses field 032 to record USPS numbers of publications for which NSDP has reported ISSNs to the Postal Service.

1st Indicator

Undefined. The 1st indicator position is undefined and contains a blank.


2nd Indicator

Undefined. The 2nd indicator position is undefined and contains a blank.



ǂa Postal registration number

Enter USPS numbers as six digits. Enter leading 0’s to fill all six positions. Do not enter hyphens. Canada Post (CP) Second Class Mail Registration numbers are recorded as four digits.

032     003752
032     9545
ǂb Source agency assigning the number

The source of the number in subfield ǂa. For numbers assigned by Canada Post, the name of the source is given as CP.

032     003752 ǂb USPS
032     9545 ǂb CP
ǂ6 Linkage

Data that link fields when non-Latin script is entered. This subfield is system supplied and does not appear in OCLC online displays. Do not manually add subfield ǂ6. For more information about subfield ǂ6, see Control Subfields.

ǂ8 Field link and sequence number

For information about subfield ǂ8, see Control Subfields.


Field 032 is not indexed.


For more information, including content designator history, see MARC 21 Format for Bibliographic Data, field 032.

This page last revised: December 28, 2020

Russian Post parcel tracking

  • How to track a parcel, letter, parcel of the Russian Post?
  • What shipments of the Russian Post can be tracked
  • How to find out the track number of the parcel
  • How to track international shipments
  • How to decrypt the identifier of the registered mail item
  • Russian Post parcel tracking statuses
  • Is it possible to track the parcel by last name, address, phone number?
  • What to do if the parcel is not tracked?

Russian Post is the Russian national postal operator of the Russian Federation, whose customers can make domestic and international shipments of parcels and letters, as well as cash payments, utility bills, transfers to an account, sending letters to a personal email box and many other services. It has a network of more than 40,000 fixed and mobile post offices in 84 branches in the regions of Russia.

How to track a parcel, letter, parcel of the Russian Post?

The track number for tracking delivery allows you to track any registered shipment — parcel, international parcel, courier delivery, small packages, letters, parcels, postcards. Each such shipment has a track number for tracking delivery.
Simple shipments (those that are accepted from the sender without a receipt and handed over to the addressee without a receipt) cannot be tracked.

Find the track code (tracking number)

The tracking postal identifier is indicated on the receipt issued by the Russian Post when the parcel is delivered (For example: 41310092094885, RA336455545RU). If you are the recipient and you do not have a check, request a scanned copy of the receipt from the sender, or the tracking code itself.

Enter the tracking code for the delivery in the field above

The tracking number on our website can be entered with or without spaces.

Click the «Track the parcel» button


How to track international shipments

You can track most international tracking numbers using the form above. You will see and know all the transit cities of the parcel movement and attachments during the delivery process. If the service does not track your number, then try using the website of the local postal service in the sender’s country.

How to decrypt the identifier of the registered postal item

Track tracking number can be in two formats:

  • internal Russian, consisting of 14 characters (numeric). An example of a tracking number for a parcel within Russia: 10881358006860;
  • international — 13 characters (alphanumeric code) are assigned in a special S10 format, for example: ZB030777986MN. According to the Universal Postal Union Technical Standard, only international registered mail items can be tracked, the track numbers of which begin with the letters R, C, E, V and L and may end with the last letters, for example, RU. Also, you can definitely track the parcels, the track numbers of which begin with the first letter Z.

Russian Post parcel tracking statuses

Postal items with track numbers starting with the letter Z are tracked according to a simplified scheme. Only 3 statuses are indicated for them:
1) accepted at the sender’s post office;
2) receipt of the item at the post office at the place of delivery;
3) delivery of the parcel to the recipient.

For regular, registered, express within Russia (of 14 digits) and international shipments, starting with the letters R, C, E, V and L, also containing numbers, while the processing status of the parcel can take on the following values:


Reserve 9007



after customs inspection, taking into account the information in the customs declaration
Tracking status* Attribute code
left the place of reception (sent) 1
arrived at the award 2
arrived at the Sorting Center (DESSON) Arrived at the place of international exchange 5 arrived in the territory of the Russian Federation 13
arrived at the center for issuing parcels (can be obtained) 14
transferred to the Courier (driver) 15
delivered to the presentation of electronically

16 9007, 9007

Sent to RCGP/IVC 17
Handed over to the postman 18
Handed over to the storage room 19 90700073 The terminal storage period
Returned the return is compiled 41
The shelf life expires (1 day remained)
passed in SC 44
Reserve 45
Processing at 115-ФЗ 47
assigned the place of address storage 48
sent to the issue point (hereinafter referred to as it can be received) 49
50 9007

Delivery allowed 52
Delivery not allowed 53
Reservation of the post office box, departure in queue 54

*statuses for operation «processing» are listed. Notifications about changes in the status of a parcel make it easier to control the location of a shipment and are available in the official Russian Post app.

Is it possible to track a postal parcel by last name, address, phone number?

You can track the departure of the Russian Post and international shipments only by the track number. Other data such as the recipient’s or sender’s shipping address, recipient’s last name, phone number, etc. — unsuitable. If there is no track, contact the sender, or periodically check the delivery of the parcel at the post office (you need a passport to receive it).

What should I do if the parcel is not tracked?

The most common situations we have encountered:

  • Status does not appear . This is possible if the parcel was sent recently and the information is not yet available and has not appeared in the system. For international shipments, for example, from the online store Aliexpress (aliexpress), joom (China), the start time for tracking delivery can be from 3 to 14 days from the date of dispatch, when the parcel was received at the local post office. If more than 14 days have passed since the shipment, and the tracking has not started, then you should contact the seller, you may demand a refund.
  • Status is not updated . It is possible that the delivery status of the cargo has not been updated for some technical reason and the package is already in the next status, or is ready to be received. The addressee needs to wait or check the availability of the goods at the post office.
  • The shipment is being exported , it has been transferred to the carrier for shipment between countries. At this stage, postal services do not have the ability to track the path of departure and, accordingly, reflect the information on their website. The export stage is not regulated in terms of time, as it depends on the workload, route, availability of flights. As soon as the shipment is taken over by the Russian Post service, the information should be updated and become available for tracking.

Accordingly, if the postal status of the parcel has not been updated for a long time, the parcel has not been delivered and received at the department (not handed over by the courier), then you need (if you wish) to apply for the search for the shipment in the following ways:

  • remotely, on the pochta. ru/claim page, with identity confirmation through the State Services portal;
  • apply for a wanted list by visiting the post office*. You can fill out the search form in advance and then take it with you:
    • for shipment within Russia
    • for international mail
    • also in the department you will need a copy of the check issued at departure and a passport.

Pending review. You can get a response within 30 days for domestic shipments. Response time for international mail is 30 to 90 days

*You can find out the address, street, house and working hours of the post office, see the map, using the postal code indicated on this page. Enter the index and get information on the branch.
You can contact and ask questions to the Russian Post by calling the numbers listed on the Contacts page.

List of items prohibited for shipment: weapons, current banknotes and foreign currency, drugs, explosives, combustible substances and poisons, dairy and other perishable products.

Leave feedback about the tracking service

What is the postal ID number

What is the postal ID number

Postal ID (or tracking number) is an individual departure code, consisting of a combination of letters and numbers. The postal identifier data is entered into a single accounting system, so subsequently it will be possible to track the postal item at each stage of the journey.

The postal identifier can be found on the receipt, which will be issued upon receipt of the parcel, package or letter (registered, with declared value).

Search by the number of the postal identifier of various postal items

Russian Post occupies a leading position in the delivery of goods, parcels, letters within the country and abroad. Tracking such mailings is very simple. It is enough to search by the number of the mail identifier.

Postal identifier is assigned to:

  • registered letters;
  • letters with declared value;
  • parcels;
  • parcels.

Ordinary items (regular letters) are not assigned numbers for identification, that is, it is impossible to check the letter by the postal identifier number. The sender either puts ordinary letters in the mailbox, or, having come to the post office, hands them over to the postal worker. This letter will be attached to the recipient’s home mailbox.

But a registered letter (sent with a declared value or with a notification) is assigned a unique number — a postal identifier. Similar identifiers are assigned to parcels and parcels.

How to check the postal ID number

You can do it in the check if you send the parcel. If the mail was sent to you, then its unique number is reported by the sender. Online stores, as a rule, write such a number on the order page. The postal identifier of parcels and letters sent within Russia is 14 digits, the number of international shipments includes a combination of Latin letters and numbers, a total of 13 characters.

Mail tracking is an additional guarantee of the safety and security of parcels, as well as saving everyone’s time. Instead of worrying about where the postal item is, going to the post office and finding out about the presence of the parcel, or waiting for the postman at home and being afraid to miss it, you just need to go to the site, enter the item number and get comprehensive information about its location and estimated date of arrival.

You can track a parcel, parcel or registered letter by postal ID number on the official website of the post office (or on another site for tracking shipments, which are very numerous on the Internet) using a special service for tracking shipments. In the search bar, you need to enter the number of the shipment without spaces, and you will see the status of the shipment in real time.

Postal items sent within Russia go through several stages of delivery:

  • delivery to the sorting center;
  • departure from the center of the dispatch sorting office;
  • delivery to the sorting center of the addressee’s post office;
  • sending from the sorting center of the addressee’s branch;
  • arrival of the item at the specified post office to the addressee;
  • direct delivery to the addressee.

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