Nice tourist office: Nice France, French Riviera Conventions and Visitors Bureau
Nice France, French Riviera Conventions and Visitors Bureau
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Nice Carnival, one of the most beautiful carnivals in the world! Colourful Nice Carnival is the first carnival in France and one of the three most famous and beautiful carnivals in the…
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Visit a unique and listed city during your next holiday! The city of Nice is a UNESCO World Heritage Site because of its beauty, history, architecture and natural spaces. Indeed, the capital…
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Visit Nice Côte d’Azur and experience all the riches of a unique destination Shopping, gastronomy, guided tours, sunbathing, winter sports, handicrafts, hiking, choose the holiday that suits you. With friends, family, as…
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NICE, HOST CITY OF THE 2023 RUGBY WORLD CUP
From 16 to 24 September 2023, the prestigious world rugby competition is coming to Nice!
Match schedule, events, access to the stadium, 2023 Family advantages, news… Find all the useful information below!
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The capital of the Côte d’Azur, Nice is the perfect embodiment of the gentle way of life: the blue of the Mediterranean, the wonderful light that can only be found here, breakfast on a sunny terrace, a quiet stroll through the narrow streets of the old town and much more!
Discover Nice, Capital of the Côte d’Azur
The unspoilt coastline is turned towards the Mediterranean and its pleasures: creeks, beaches and sea beds rhyme with sailing, water-skiing or scuba diving.
The towns along the coast are bustling with activity both day and night: gastronomy, shopping, culture, events, everything is there!
Discover the coastal area
Not far from the shores of the Mediterranean, this territory offers a haven of calm, coolness and serenity.
The villages, nestled in green spaces or clinging to the cliffs like eagle’s nests, offer visitors the chance to stroll through their charming streets.
Discover the mid country
The fortress of the metropolitan area, with its mountainous massif culminating at 3,143 metres, has been sculpted by nature over the centuries into grandiose landscapes.
Villages, built on the rock or harmoniously spread out in the valleys, offer the authenticity of a jealously guarded heritage.
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Our city card gives you free access to more than 50 sites and attractions.
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French Riviera Pass
Paysages paradisiaques à perte de vue 🌊🌵dep
[Brillantes – Épisode 09 ☀️ ]
💐🌸🌼 + ☀️ + 🌊 + 🎉 = Bataille de
Le « Roi des Trésors du Monde » nous en a mis
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Flâner en plein coeur des ruelles médiévales du
On vous emmène dans le Moyen-Pays de Nice Côte d
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Contact the Nice Côte d’Azur Metropolitan Convention and Visitors Bureau and ask your questions about events, tourist activities, hotels or the opening hours of the various information offices.
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what does a tourism manager need to be able to do? / Articles on Profi.
Employers believe that a tourism manager should a priori be erudite and sociable, initiative and stress-resistant, pleasant and tidy… What special skills raise the cost of a travel agent?
Even in the most turbulent times, professionalism remains valuable. But what does it mean to be a professional travel agent? Employers believe that a tourism manager should a priori be erudite and sociable, enterprising and stress-resistant, pleasant and tidy… But all this does not guarantee him the status of being in demand on the labor market. What special skills raise the cost of a travel agent?
During the high season there are always many vacancies for tourism managers. The set of duties specified in each of the announcements is almost the same:
- Advising clients on tourism products
- Selection of the tour in accordance with the wishes of the tourist
- Preparation and execution of travel documents
- Booking tours and tracking bills
- Managing a client from coming to the office to returning from a trip
All these qualities and skills are only the minimum that will allow you to take a vacant position, but where is the maximum? After all, for sure, every travel agent cherishes the dream of becoming a “super agent”. So what should a manager have in the «standard options», and what would not be superfluous to learn? And are employers ready to fork out to encourage a «pumped» employee? We talked to the directors of major travel agencies and compiled the top 5 skills of the ideal tourism manager.
Skill #1: Active sales experience
The ability to sell is perhaps the most important skill valued by leaders. It, unlike all the others, is the easiest to monetize. An employee who has become proficient in sales training will be valued much higher than an erudite one who does not sell.
But at the same time, the pros emphasize that the main indicator of the “pumping” of this skill is an impressive client base. It is she, and not a collection of certificates, that adds weight to the manager in the market.
In the «Calendar» section you can find the schedule of all seminars taking place in the cities of Russia, Belarus, Kazakhstan and Ukraine, as well as webinars from tour operators, airlines, hoteliers and business coaches.
Skill #2 Travel experience including info tours
The more a manager travels around the world, the more significant his professional baggage is — such is the public opinion. And the heads of travel agencies agree with him. The desire to travel is welcome and encouraged, but an annual holiday in Turkey is not what makes an agent a connoisseur of the destination. «I’ve been on dozens of promotional tours!» — that’s what any director wants to hear from his employee. No one will pay extra for “flying hours”, but promising employees are often sent on info tours at the expense of the company.
The schedule of all infotours with routes and prices is in the «Calendar» section.
Skill No. 3. Knowledge of a foreign language
There is a popular belief that tourism workers are all polyglots as one. But, as practice shows, most travel agents do an excellent job of their duties without this. This is because managers, with rare exceptions, almost never have to work with foreigners, because all large hotels have Russian-speaking employees. And if you need to write a letter in English, then a minimum knowledge of the language and an online translator are enough.
Travel professionals admit that free communication with foreigners is more of a reality for an employee of a tour operator company, and not a travel agent.
So, the skill is recognized as conditionally useful. But is it reflected in the wallets of managers? It turned out that only a few are willing to pay extra to employees for knowledge of foreign languages. And these are mostly large companies with a large staff.
Skill No. 4. Knowledge of tourism legislation
It would seem that such an accompanying skill as legal literacy is perceived by the absolute majority of managers as mandatory. Without it, nowhere, experts are sure. And even if a newcomer appears in the agency, he is immediately sent to study — to more experienced colleagues or “on the Internet”. After all, conflict situations are not uncommon in the tourism industry. You have to quote the law in dozens of situations: the plane was delayed, the visa did not come out, Rospotrebnadzor swooped in with an inspection. It is understood that in all these cases, the travel agent should not be confused. Therefore, since the skill is mandatory, then no one is going to pay extra for it.
Skill No. 5. Profile tourism education
The most controversial option for travel agents. Is it worth it to go to a university for a specialized diploma? In many travel agencies, a specialist diploma is far from held in high esteem. “The crusts, indicating the receipt of higher education, are not a guarantee of knowledge,” employers say.
When is experience a minus?
An interesting fact, in a conversation with the heads of travel agencies, it turned out that they are very wary of «veteran» managers. Too much experience in tourism for a candidate may even be a minus, not an advantage. First, they already have their own work habits, and it will be difficult for them to instill their own standards of quality work with clients. Secondly, often experienced people in tourism, who understand how the industry works, begin to look for all sorts of loopholes in it to deceive customers: for example, they inflate prices somewhere, play on exchange rate differences.
So what am I going to get paid for?
So, all of the above skills, like additional options for the heroes of computer games, increase the “strength” of agents, but only some of them are stimulated financially. Undoubtedly, one way or another, all knowledge can be transferred to one’s own client base and sales experience and further into banknotes.
Other factors also affect real income: work experience, professional level, additional duties (supervision of social networks, SMS mailings).
A reasonable question arises: since the additional knowledge and skills of a manager do not affect his wallet in any way, is it worth spending time on promotional tours, studying laws, studying languages, getting a second degree? . .
Still worth it, experts are sure . In any case, knowledge of a foreign language will help in travel and advertising, knowledge of the laws will save you from mistakes that can bring financial losses, a rich client base will increase the number of contracts concluded … So even if all this does not directly affect the salary, it will indirectly affect income: sales levels will rise, which means the size of the commission and interest.
It is obvious that the tourism industry is yearning for skilled salespeople. And in the search for such, most agency leaders are ready to turn a blind eye even to the absence of other professional knowledge. This hardly means that such a successful industry will soon be flooded with amateurs who have little understanding of the nuances of tourism, since good sales people are able to quickly learn the characteristics of the product being sold. Meanwhile, agents who have not yet acquired knowledge of working with clients will have to work more forcefully in this direction in a changing environment.